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Help & Support June 2024


The Admin button is only available to those with Admin permissions such as Manage users, Manage folders/locations, etc. This section explains how Admin users can create, edit, delete and move folders, locations, watches and users. It also covers more advanced functionality such as alerting thresholds, sensitivity settings, bulkloading, and setting up performance tests, switches, WiFi, NBAR and Flow.

Admin tabs

Training videos

Highlight tree structure


A watch is defined in our glossary as “an individual monitoring task that Highlight carries out to collect a specific set of information from a given device at regular intervals.”

Controllers and Controller watches: SD-WAN uplinks, WiFi and switches


Performance testing


Customise the thresholds and sensitivity which Highlight uses to generate alerts (if set up) and change heat tile colour

Application monitoring

WiFi monitoring - legacy

Switch monitoring