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Help & Support May 2022

Line Availability

Overview

Line Availability chart - today

This charts three types of availability events. Hover on the chart to see timestamp and additional details:

Impacting
typically outages, these have a duration and impact availability
Exclusions
events removed through planned maintenance or manual exclusion with SLA Now
Non-impacting
events which do not impact availability

The Line Availability section provides additional detail about the coloured blips on the Availability lines. The Event list can also be used to exclude specific events from Highlight's availability calculations. This is useful if a maintenance period occurred but was not scheduled in advance or if an incident happened which was not the fault of the service provider. Highlight will show Operational and Adjusted availability figures in the Summary and the SLA Compliance report.

For a general overview on SLA Now, watch the SLA Now video