This Quick Start Guide will give you a great start with Highlight, but you can find more detailed information in the rest of the Help and Support Centre. In addition you can get find answers in the following ways:
The quickest way to get help in Highlight is to use our contextual help pop-ups, opened via the amber question mark buttons found throughout Highlight. Contextual help gives you specific information for the Highlight element you are looking at and also, if needed, a link to detailed documentation.
If you prefer some personal assistance you can contact your support team who will be able to help you with any issues or questions. Click the user menu side bar then Domain contact details for your service provider's support team details. Alternatively, click About in the same menu for Highlight's support team details.
Use the main area buttons and tabs to select your view
Select your location in the network
Displays the current folder/location and path; on the details page the name of the watch is also shown
Shows the selected view - in this case the status of your network locations and services
Change your password or log out; quick links to Highlight pages and Support, plus Domain and version information.
Refresh the tree (only appears on hover) which updates it for folders or locations that have been added, changed or removed
Close all open folders (only appears on hover)
Click to see new features in place of the usual tree of folders and locations. A red background dot indicates new information is available. Once viewed, the red dot disappears until the next update.
Opens an on screen simple message for passing information to the system provider
Favourites Use the star icon in the title bar to add folders or locations to your favourites. This pins them to the top of the Network Explorer tree. Find out more about Favourites. Watch the Favourites video
Heat tiles show an instant overview of your network and services.
Heat tiles are more than a simple traffic light system. They have built in intelligence and work like a fuel gauge. Degraded service drives the colour change through amber to red. They represent the current status of each location or service and are a combination of many monitored elements summarised as three key metrics: Load, Stability and Health
Allow watches from any location in your network to be grouped into a single tile, custom-define thresholds to change tile colour based on the total number of issues
Every location within your network is shown as an individual tile. Indicators show the duration and state of an issue. Up chevrons show a continuing issue and down chevrons show an issue returning to a healthy state.
Alerts trigger immediate emails, webhooks or traps if there are problems with your network or services.
Located in the Status area, alerting will allow you to create alerts and define when, how, and to whom notifications are sent. Specify whether you want notifications outside business hours, who should be informed (mailing lists or multiple email addresses can be configured) and which folders/locations are to be included.
There is no limit to the number of alerts so create as many as you require
You may want a report that shows all issues and outages for the previous month, in your inbox on the first of the month; or a weekly list of circuits that are overloaded sorted by the most congested. Create your own reporting template to define only the data that interests you, in the format you want.
Pick the folder or location you are interested in and choose settings and filters for the report. Click for an immediate report
Save templates and schedule via email
Select Save & Schedule to remember your choices as a new template or to set up scheduled reports via email