Release notes - December 2019
19.12 This release contains several enhancements and bug fixes.
SLA Now is out of the beta test phase and fully available.
For a general overview on SLA Now, watch the SLA Now webinar.
SLA Now enables users with the Manage maintenance permission to exclude specific events from Highlight's availability calculations. This is useful if a maintenance period occurred but was not scheduled in advance or if an incident happened which was not the fault of the service provider.
Find out more about how to exclude events from availability calculations.
To run an SLA report against a folder, a location or a container for a selected time period, navigate to Reporting and from the On: drop-down menu, select the “– SLA Compliance Report”. The report shows the number of exclusions made and the adjusted availability. A red background shows if the availability figure is less than the SLA target. Find out more about the SLA Compliance report.
Event exclusions are recorded in the Audit Log against the watch with details of which user made the change, any comment and when.
In case you haven't noticed, we've been offering a 30-minute webinar every two weeks since September. These are all focused on helping you solve problems and have been very well attended and received. Topics so far are:
- Highlight's new feature - SLA Now
- How to use Highlight in your Incident Management Process, followed by Q&A
- Broadband Clarity - Taming those tricky connections
- Capacity & Trend Management, followed by Q&A
- Performance Testing - Assuring your network end-to-end
Details for each release are now available on the left sidebar temporarily replacing the usual tree of folders and locations. A red background dot indicates the information has been updated. Once viewed, the red dot disappears until the next update.
Find out more about the Network Explorer tree
Reporting Inventory (above) and Technical Information dialog (right) now shows the SIM ICCID on relevant Cisco watches.
Find out more about reporting inventory
Maintenace windows can auto-delete on completion
One off maintenace windows are now set to auto-delete on completion by default.
Find out more about setting up maintenance windows
- Favourites: group by folder now works, for Status heat tiles
- Inventory: additional Cisco model names now identified
- Status: if the Network Explorer tree is hidden, it remains hidden after page refresh
- TechTest: Meraki MX device ports can now be monitored
- Controllers: a disabled controller no longer appears in the strip chart view
- Flow: defined aliases now correctly display for Flow conversations
- Host Monitoring: Memory Metric for Linux correctly reporting
- Hosts: host charts remain aligned on small screens
- Inventory: now includes SNMPv3 monitored devices
- Performance tests: maintenance messages now correctly display on the Details chart
- Performance tests: those created with a template now auto-populate the linked container
- Reporting: "% of Site Load" now correctly scales 0-100% rather than 0-10%
- Reporting: saving a report for a container no longer reverts to tree location
- Reporting: sort options now agree with column names
- Switches: strip charts now display for large number of critical switch ports
- TechTest: SNMPv3 watches can now be tested when editing
Highlight 19.12 has been tested on the following browsers:
Version 70.0.1 & ESR (68.2.0)
Find out more about Highlight supported web browsers.
More details on all of Highlight’s features are available on the Help & Support Centre or contact us for assistance.