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Help & Support May 2022

Release notes - May 2022


22.5 increases device support for Cellular Clarity and Broadband Clarity.

Broadband Clarity works with the latest DrayTek devices

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Broadband Clarity is now available for the latest DrayTek devices that support the VDSL2-LINE-MIB.

This Broadband chart shows the synchronisation speeds for the broadband line and so can indicate an unstable line or a line which has dropped in speed. If configured, a health alert can be sent when the downstream speed drops below the threshold - the purple line in the chart. This chart is only available for lines which have been set up as Broadband Clarity by an admin user.

Broadband Bandwidth chart
At approximately 08:00 the downstream speed dropped from 62.7 to 30 Mbps, which is below the threshold of 45 Mbps.
This ultimately changes the sidebar and heat tile colours and sends an alert if configured.

It's also possible to run historic reports on broadband lines showing the lowest recorded speed for the selected time period for both Downstream and Upstream as well as the total number of speed changes (combined Downstream and Upstream).

Find out more about Broadband Clarity and see the full list of supported vendors.