Service providers offer SLAs on the availability of their services, for example 99.999% over the month. It's now possible to store this SLA target in Highlight for each watch, and separately, for each location. An availability report will show 3 columns for each of Availability and Site Availability. The actual availability figure will turn red if it's below the SLA target and the amount of time in breach of the SLA is also shown, as SLA Breach.

SLA targets can be manually edited on the watch or location or bulk loaded across an entire estate.

Reports are available on screen or as CSV , RTF or DOCX formats. Reports can also be scheduled to arrive in your inbox each day, week or month.

Find out more about reporting and site availability. Contact us if you would like to start using this feature.

Broadband Clarity chart shows if learning is in progress or not

Tech Info

On a per watch basis, service providers can now disable tech test from the Technical Information panel for customers.

Deployment date

The Highlight deployment date is no longer shown as the release number represents the date

• Edit Watch: a poller being outside the user's tree view no longer prevents a watch being edited
• Welcome user email: spurious download links have been removed from images
• New users: error message now given if minimum password complexity is not met or passwords do not match

Highlight 19.7 has been tested on the following browsers:

• 

  Internet Explorer

  Version 11

• 

  Firefox

  Version 67.0 & ESR (60.7.0)

• 

  Chrome

  Version 74.0.3729.169

Find out more about Highlight supported web browsers.

More details on all of Highlight’s features are available on the Help & Support Centre or contact us for assistance.