Release notes - September 2019
Summary
19.9 In this release we have launched SLA Compliance Reporting in BETA mode. This feature is part of our SLA Now product which gives service managers and account managers the ability to compare operational availability to SLA targets of the services provided.
SLA Compliance Reporting
This release enables users with the Manage maintenance permission to exclude specific events from Highlight's availability calculations. This is useful if a maintenance period occurred but was not scheduled in advance or if an incident happened which was not the fault of the service provider.
Find out more about how to exclude events from availability calculations.
To run an SLA report against a folder, a location or a container for a selected time period, navigate to Reporting and from the On: drop-down menu, select the “– SLA Compliance Report”. The report shows the number of exclusions made and the adjusted availability. A red background shows if the availability figure is less than the SLA target. Find out more about the SLA Compliance report.
Event exclusions are recorded in the Audit Log against the watch with details of which user made the change, any comment and when.
Contact us if you would like to start using this feature.
This feature is available at no extra charge during the BETA period but will be chargeable after that.
Bug fixes
- Inventory: Wireless Access Points discovered from SNMPv2 controllers now included in inventory
Browser compatibility
Highlight 19.9 has been tested on the following browsers:
Internet Explorer
Version 11
Firefox
Version 68.0.2 & ESR (60.8.0)
Chrome
Version 76.0.3809.100
Find out more about Highlight supported web browsers.
Get in touch
More details on all of Highlight’s features are available on the Help & Support Centre or contact us for assistance.