Release notes 8.3

What's new?

Service tile thresholds

More control over when your tiles change colour

Performance tests

Simplified, logical workflow with additional features

Cisco licences displayed

Licence versions revealed on your devices

User training videos

Two minutes each, learn about heat tiles, alerting, reporting and more

1. Service tile thresholds

Highlight’s new container feature now gives you a better, more flexible way to create service tiles. Using containers, you have much more control over tile behaviour. These tiles change from green to amber and red based on the number of watches that have issues – a threshold you control - rather than simply changing colour as soon as just one watch has an issue.

Workflow

To set up a new container-generated service tile, you will need the Edit watches permission. Then there are two steps:

Gather watches into a container with name, optional description and logo
Enable the container as a tile with thresholds

Read more about containers. All changes to containers are recorded in the audit log.

If you'd like to convert an existing service tile into a container, contact us for assistance.

New style service tiles

New service tiles change colour based on the percentage of watches with issues. Admin users can customise the amber and red thresholds on each tile. The new tile shows how many issues have begun in the last two hours. On hover, additional information shows the number of issues for each metric of stability, load and health.

2. Performance tests

In 8.3, we've simplified the workflow for creating performance tests and added multiple enhancements to the process:

On create, there's an initialise screen with with guidance for which test to select
The test dialog is spread over a series of tabs to guide you through a logical sequence of steps
On create, you can choose From this device or From another device and then see options relevant only to that choice
A test will automatically enable after successful validation
A test will automatically inherit the Bypass relay setting from the parent bearer
A test can be set to run with a specific DSCP, an option which was previously only available on service tests

Find out more about creating performance tests.

3. Cisco licences displayed

To help keep track of capabilities and software on your routers, or audit the licences on your router estate, Highlight now collects licence information from Cisco devices. You can show this for a single node or download a list of licences across an entire customer or folder.

Now available on the Technical inventory page and the Technical details dialog, see the licence versions available and enabled on each device.

Read more about Reporting inventory and Licensing details.

4. User training videos

We now have a series of concise training videos available. All eight videos will take 16 minutes in total to view. You can watch with or without sound as there are subtitles available. Here's an example:

These videos are ideal for those users who are new to Highlight and cover the following topics:

See the user training page for more details.

5. Agent enhancements

We've made multiple enhancements to the agent dialog and how Highlight records agent events:

Agents can now alert to multiple email addresses
Agents return host details
Agent and agent group events (create, update and delete) are now recorded in the audit log

Read more about the agents and the audit log.

Other changes

The Reporting Audit Log now maintains the history of Highlight changes when a parent location or folder is deleted
Favourites no longer auto-expand when the Network Explorer tree refreshes
When a user account becomes Suspended or Expired, the user will be logged out if signed in

Bug fixes

WiFi Real Time View: now displays correctly when using a Relay (previously it timed out)
WiFi Real Time View: now displays utilisation when opened in a new window, previously it displayed "This information is not returned"
Flow now correctly labels ICMP traffic, previously it displayed "unspecified"
Virtual Access devices no longer time out when tech tested
A new user listed in Admin Browse now correctly shows a faded icon until first login
Highlight now reports "Email already exists" if trying to add a duplicate user