Tame unruly broadband connections

Broadband services are unpredictable and difficult to manage, leaving service providers unable to offer compelling guarantees. Whilst traditional monitoring systems can detect outages, they often miss lines that are occasionally unstable or those that have significantly dropped in speed.

Broadband Clarity provides visibility, alerting and reporting (coming soon) on the speed and stability of rate adaptive broadband connections, enabling service providers and their customers to identify hidden, slow line issues and resolve them quickly.

If the Broadband Alerting Threshold is set to Auto thresholds, Highlight will automatically calculate a unique 'stable rate' for each line and set a threshold a custom percentage below that rate. Every broadband line in a location or folder can therefore have a threshold tailored to its unique line characteristics without any manual intervention. Admin users can initiate a relearn of the stable rate if thresholds are inaccurate due to changes on the line.

Find out more about the broadband bandwidth chart and the alerting threshold settings for broadband. Contact us if you would like to participate in Beta trials of this new feature.

For resilience, Highlight works with groups of two or more agents. Occasionally devices are reachable by one but not both agents in a group.

If one agent cannot reach devices, Highlight will now send a weekly notification email to those in the agent's Notify field.

Read more about agents.

Previously unavailable, Flow now works with Cisco ASAs (Adaptive Security Appliances).

Find out more about Flow.

Watch the recently updated admin video to Configure Highlight Flow

DSL bandwidth discovery

Highlight will now detect the bandwidths on DSL lines even if the monitored device associates the negotiated up/down speeds against an interface that is not that being monitored in the watch main tab.

For example, for some VDSL circuits the correct interface for monitoring traffic is Ethernet0 but the device stores the line speeds against interface ATM0-adsl. Our change fixes this situation, which will result in bandwidth discovery being available in a greater number of instances.

• Details page: change to a watch configuration no longer causes a data blip
• Test template: the contextual help window now works for Create Test template option
• Favourites: expands/refreshes when adding or removing a location or folder
• Login page: maintenance message now correctly displays on smaller screen sizes
• Reporting: availability issues score now correctly increases if there has been an exception

Highlight 8.8.1 has been tested on the following browsers:

• 

  Internet Explorer

  Version 11

• 

  Firefox

  Version 65.0.2 & ESR (60.4.0)

• 

  Chrome

  Version 73.0.3683

Find out more about Highlight supported web browsers.

More details on all of Highlight’s features are available on the Help & Support Centre or contact us for assistance.