Available for locations only, see your services in a grid with underlay, overlay and LAN services in their own section.
The Status Heat tiles page refreshes every 180 seconds by default, with auto refresh on.
Alternatively, switching auto refresh off will keep the page in view constant until you select a different position in the network explorer tree.
Use the options panel for locations to display only certain colours, group or filter rows.
- Open the options panel using the chevron button. If you leave this panel open, it will be open when you next log in.
- If any settings have changed from default, the chevron background changes to bright blue and the "reset all filters" button is enabled. These options revert to default when you next log in but the state of the Any/All toggle is remembered.
Tiles and Grid buttons are available if grid view has been enabled on the selected folder in the tree. Otherwise, the buttons are hidden and you see location tiles only.
- By default show location tiles - find out more about tiles view
- Optionally view locations in a grid
Your selection of Tiles or Grid will be remembered when you next log in
Group by folder
All locations below the folder selected in the tree are shown unless this option is checked. Multiple locations are shown as a single folder which simplifies the view for large networks. The overall number of issues is shown and can be filtered by stability, load or health. Click a folder row to drill down to subfolders and locations. The state of this checkbox is remembered for the rest of the session but resets to unchecked when you next log in.
Hide empty columns
If a column in the Grid is empty (meaning it contains no watches) then check this option to hide the column. Navigating to another location or folder in the tree may unhide a column if it then contains watches. The state of this checkbox is remembered when you next log in.
By default, all issue types are shown: stability, load and health. Use these icons to hide or show one or more issue types. These buttons have no effect on green rows.
React to issues: Any or All
Refer to the section below for details on these options.
Use the Grid options drop-down menu to manually hide columns. Use the top checkbox to remove an entire section: Underlay, Overlay, Tunnels or LAN. These options are remembered for the rest of the session but reset to the default (all columns showing) when you next log in.
- A line in any top checkbox indicates a mix of checked and unchecked sub-checkboxes
Rows in the grid are locations unless Group by folder is selected - then rows are either folders or locations. Click on a folder row to drill down to subfolders and locations. Click on a location row to open the strip chart panel showing all watches in that location.
- a green icon indicates no issues with any watches within the location or folder
- if watches have issues, the colour of the location pin or folder is set by the state of the Any/All toggle, see section below
- if a row has one or more watches in maintenance, an indicator is shown. Hover shows the total number of watches in maintenance and the text "Contains N watch(es) in maintenance."
Columns in the grid are services which might be available on a typical network and divided as shown below. If Hide empty columns is checked, only columns with watches are shown.
- dedicated access bearers and any performance tests on the bearers
- ADSL and SDSL bearers (which do not have a switch subwatch)
- SNMP bearers with Cellular Clarity enabled or SD-WAN cellular uplinks
- all Classes of Service and any performance tests on the classes
- VLANs and any performance tests on the VLAN
- SD-WAN tunnels
- all switch parent bearers and switch watches
- all Wireless Access Points
Cells may be one of 4 colours to indicate if watches of that type exist in the location or folder:
- no watches
- watches exist and none have issues
- watches exist and some have issues
If there are watches with issues, the colour of the cell is determined by the Any/All toggle, see section below.
Cells with issues show the type of issues: stability, load, health or some combination of these and the duration of the most recent issue shown as:
- for under 1 hour or
- for hours, from "1h" up to "47h" or
- for days, from "2d" up to ">30d"
The column header shows the number of cells with issues in a column. Hover on the header to see the total cells. This is not available when Group by folder is selected.
By default, the grid is sorted in alphanumeric order according to the first column, Folder/Location, and is not case sensitive.
- click on a column header to sort by that column or reverse the order;
a blue indicator shows which column the grid is sorted on
Cells in a column are sorted by issue duration and then by Folder/Location if all other details match.
- A count of rows in each state (red/amber/green) is displayed in the panel header at all times and adapts to the Any/All and Group by folder settings
Use the check box below or click on each colour to hide or show those rows in the display.
- The "Reset all filters" button returns colour settings to their default
The display resets to show all colours each time you log in
Watch-centric (React to issues: Any)
With this default setting, cells and rows in the grid view change colour based on the worst case of any single watch in the category or location. This view enables service provider operations teams to quickly see areas with issues to be resolved but can occasionally result in a sea of red cells and rows for relatively minor issues.
With Any selected on the "React to issues" toggle, cells and rows are:
- For cells only, no watches in this category in this row
- No issues
- Some watches are in a transitional (amber) state
- Some watches are in a degraded (red) state
Location-centric (React to issues: All)
Highlight provides an alternative view which is based on the location (or folder) as a whole, rather than on any single watch. In this view an amber row indicates a location with degraded connectivity which is still online. This view is beneficial to enterprises and service providers wanting a higher-level overview of the entire network.
With All selected on the "React to issues" toggle, cells and rows are:
- For cells only, no watches in this category in this row
- No issues
- Some watches have issues and some are green, or all watches are amber
- All watches have issues with at least one red
- Any All
- This setting is remembered when you next log in
- The count of rows in each state (red/amber/green) adapts to the Any/All setting
The location WiFi has 6 WAPs, 2 are down with a stability issue which has been ongoing for 38 minutes.
With ANY set, the cell under WiFi is red because there's at least one watch in this category and it's red.
With ALL set, the cell under WiFi is amber because only when all WiFi watches have issues will the cell turn red.
The location pin colour is red with ANY selected and amber with ALL selected. With ALL selected, the location pin will only turn red if all watches at the location have issues.
Refer to troubleshooting location colour for a more detailed explanation of certain scenarios with this functionality.
If the selected folder in the tree is a customer folder and contains SD-WAN tunnels, then Highlight expands the single Tunnel column to show all destination locations. The same applies to locations if their parent folder is set to customer visibility.
At a glance, you can quickly see
- if a location has issues with some or all destinations or
- if a hub has issues with some or all its locations
Find out more about SD-WAN tunnel "To" locations.