Troubleshooting tile colour change
This page explores reasons for heat tile colours.
In this example, the two bearers on the location are down and red. The performance tests are no longer receiving data and stuck in a green state. Therefore the location tile for Sydney remains amber even though the whole site is down. This is a known side-effect of the 'All' behaviour and applies to other subwatches: switches, VLANS, performance tests.
Contact us for any queries with this functionality.
If a location tile and strip chart are amber or red with a stability issue, but information is still being accumulated once on the Details page, it is possible the watch is unreachable from one of the Highlight Pollers. Contact us to check if this is the case.