Select the containing folder from the Network Explorer panel.

From the Admin tab, click Browse, click + Create New... and select Folder. Note: if Folder is not listed, ensure the required parent folder is selected in the Network Explorer tree

The following dialog appears with the fields explained below:

Folder name

Enter the folder name, which may contain spaces and does not need to be unique

Default Time zone

Optionally select a time zone which will initally apply to new subfolders and locations created in this folder; if unchanged the default time zone is inherited from the parent folder

Category

If shown, select Internal Group for a service provider folder, Customer otherwise

Customer Reference

An optional reference of up to 100 characters can be set on a Customer folder. This reference will then be applied to every watch in this folder and any subfolders (unless overridden) and can be shown in Reporting.

Save

Store details

Edit the selected folder using the cog to the left of the folder icon.

1. Main tab

Folder name

Edit the folder name if required

Default Time zone

(Optional) Select a time zone which will initally apply to new subfolders and locations created in this folder; if unchanged the default time zone is inherited from the parent folder

Contact name

(Optional) If available select a user from those created in this folder. The contact name will be sent an email (from the noreply@highlight.net address) when a watch is activated via the Admin Pending page.

Category

If shown, select Internal Group for a service provider folder, Customer otherwise

Customer Reference

An optional reference of up to 100 characters can be set on a Customer folder. This reference will then be applied to every watch in this folder and any subfolders (unless overridden) and can be shown in Reporting.

Agent Selection

Refer to the Agent selection page for details on assigning an agent or agent group as a Flow collector, for Web testing, or as a Poller.

Alerting Thresholds

Set thresholds for Hosts, WiFi, Bearers, Classes and Broadband. See the Alerting Thresholds page for further details

2. Business Hours tab

Highlight uses business hours when displaying traffic trend graphics, for filtering report results, and when generating alerts.

See the Business Hours page for further details on the settings involved.

3. Features tab

Use this tab to enable or control features, such as SLA reporting and AppVis.

For a general overview on SLA Now, watch the SLA Now video.

Settings on a parent folder are inherited in subfolders unless overridden.

Users with the Manage folders/locations permission can see the Features tab but not enable or disable SLA Now unless they also have the Edit watches permission. Users without the Edit watches permission will see the message You don't have permission to change this

This section is only visible if AppVis is enabled for this folder. Setting this folder as an application domain means AppVis applications can be assigned to groups which will be visible in this folder and in any subfolders. The check box is disabled if an application domain is already set in a parent folder. If you have visibility of that folder Defined in shows the path to that parent folder.

4. CCD tab

If displayed, this tab provides the means to set the class names of interest for Highlight to autodiscover and report on.

See the Define Classes section on the Class Autodiscovery page for further information about class discovery.

See the CCD page for full details on the settings involved.

5. Domain tab

If this folder is a domain, then you see the domain name, URL(s), and whether switching to other domains is allowed. Contact us if you are interested in domains.

The dialog enables you to edit the specific company information which is accessed from

Contact provider

On the home page

Domain contact details

From the user menu/side bar

Provider logo

On the Details page

The fields in this dialog are optional but, if empty, the panel will also be empty.

About company

an optional free-text field - the contents appears in the main body of the About panel

Support phone

an optional number you'd like your users to contact for help

Support email

an optional email address

Override and Revert

If the word Override is showing and the input fields are greyed out, this means the current settings are inherited from a folder further up the tree structure.

To alter the inherited values for this folder and any subfolders, click Override and change the text.

If the word Revert is showing and the input fields are editable, this means the current settings are locally defined in this folder.

To return to the parent folder settings, click Revert and Save

Authentication tab

Users with both the Manage folders/locations and Manage authentication permissions can edit the Authentication tab

Use this tab for administering federated authentication (SSO) on a folder. This applies to all users at this folder level and below.

Status

Enabled or   Disabled, disabled keeps the information in Highlight but not applied

Provider

Currently the only option is OIDC

Name

Enter a unique name for the authentication provider. The name can be up to 50 characters including a-z, 0-9 and dash. The name will be stored in lower case. This field is required.

Authority URL

Enter a valid Https URL up to 1024 characters for an OIDC provider. If Highlight cannot acquire a discovery document for the URL entered, then the URL is not recognised as an OIDC provider. This field is required.

Client ID

Enter up to 50 characters for the Client ID. This field is required.

Client Secret

This can be up to 1024 characters and is obscured on input. This field is required.

Email domains

Enter a comma-separated list of domain names up to 2048 characters in total. This field is required.

Select the containing folder from the Network Explorer panel.

From the Admin tab, click Browse, click + Create New... and select Location

The following dialog appears with the fields explained below:

Location name

Enter the location name, which may contain spaces and does not need to be unique. Maximum length 100 characters.

Time zone

The default is inherited from the parent folder. Use the drop-down to change the country/time zone for this location. This field is used in the Details page to select the time zone view. Contact us if you do not find the country or time zone you need.

Site availability

SLA target %. An optional field, used in Reporting to compare actual site availability with this SLA. Enter a number between 0 and 100 with up to 3 decimal places, such as 99.999

Save

Store details

From a location you can now create a watch.

Edit the selected location using the cog to the left of the location icon.

The following dialog appears with the fields explained below:

1. Main tab

Location name

Edit the location name if needed, which may contain spaces and does not need to be unique. Maximum length 100 characters.

Time zone

Select from the drop-down list. This field is used in the Details page to select the time zone view.

Site availability

SLA target %. An optional field, used in Reporting to compare actual site availability with this SLA. Enter a number between 0 and 100 with up to 3 decimal places, such as 99.999
If SLA Now is disabled on the Features tab of a parent folder, then this field will not be available to edit.

Alerting Thresholds

Set thresholds for Hosts, WiFi, Bearers, Classes and Broadband. See the Alerting Thresholds page for further details

Delete

Delete any watches, pending watches and users before a location can be deleted

Save

Store details

2. Business Hours tab

Highlight uses business hours when displaying traffic trend graphics, for filtering report results, and when generating alerts.

See the Business Hours page for further details on the settings involved.