Creating Highlight Tree Structure

Overview

The Network Explorer comprises folders and locations. Folders may contain other folders and/or locations. Only those with the permission Manage folders/locations will be able to complete these steps.

Watch the admin training videos for Manage folders and Manage locations

Create a folder

Select the containing folder from the Network Explorer panel.

From the Admin tab, click Browse, click + Create New... and select Folder. Note: if Folder is not listed, ensure the required parent folder is selected in the Network Explorer tree

The following dialog appears with the fields explained below:

Folder name: Enter the folder name, which may contain spaces and does not need to be unique
Default Time zone: Optionally select a time zone which will initally apply to new subfolders and locations created in this folder; if unchanged the default time zone is inherited from the parent folder
Category: If shown, select Internal Group for a service provider folder, Customer otherwise
: Store details

Edit a folder

Edit the selected folder using the cog to the left of the folder icon.

1. Main tab

Folder name: Edit the folder name if required
Default Time zone: (Optional) Select a time zone which will initally apply to new subfolders and locations created in this folder; if unchanged the default time zone is inherited from the parent folder
Contact name: (Optional) If available select a user from those created in this folder. The contact name will be sent an email (from the noreply@highlight.net address) when a watch is activated via the Admin Pending page.
Category: If shown, select Internal Group for a service provider folder, Customer otherwise
Agent Selection: Refer to the Agent selection page for details on assigning an agent or agent group as a Flow collector, for Web testing, or as a Poller.
Alerting Thresholds: Set thresholds for Hosts, WiFi, Bearers, Classes and Broadband. See the Alerting Thresholds page for further details

2. Business Hours tab

Highlight uses business hours when displaying traffic trend graphics, for filtering report results, and when generating alerts.

See the Business Hours page for further details on the settings involved.

3. Features tab

For a general overview on SLA Now, watch the SLA Now video.

Settings on a parent folder are inherited in subfolders unless overridden.

Users with the Manage folders/locations permission can see the Features tab but not enable or disable SLA Now unless they also have the Edit watches permission. Users without the Edit watches permission will see the message You don't have permission to change this

This section is only visible if AppVis is enabled for this folder. Setting this folder as an application domain means AppVis applications can be assigned to groups which will be visible in this folder and in any subfolders. The check box is disabled if an application domain is already set in a parent folder. If you have visibility of that folder Defined in shows the path to that parent folder.

4. CCD tab

If displayed, this tab provides the means to set the class names of interest for Highlight to autodiscover and report on.

See the Define Classes section on the Class Autodiscovery page for further information about class discovery.

See the CCD page for full details on the settings involved.

5. Domain tab

If this folder is a domain, then you see the domain name, URL(s), and whether switching to other domains is allowed. Contact us if you are interested in domains.

Sample About panel from Home page and User menu/side bar

The dialog enables you to edit the specific company information which is accessed from

Contact provider: On the home page
Domain contact details: From the user menu/side bar
Provider logo: On the Details page

The fields in this dialog are optional but, if empty, the panel will also be empty.

About company: an optional free-text field - the contents appears in the main body of the About panel
Support phone: an optional number you'd like your users to contact for help
Support email: an optional email address

Override and Revert

If the word Override is showing and the input fields are greyed out, this means the current settings are inherited from a folder further up the tree structure.

To alter the inherited values for this folder and any subfolders, click Override and change the text.

If the word Revert is showing and the input fields are editable, this means the current settings are locally defined in this folder.

To return to the parent folder settings, click Revert and

Create a location

Select the containing folder from the Network Explorer panel.

From the Admin tab, click Browse, click + Create New... and select Location

The following dialog appears with the fields explained below:

Location name: Enter the location name, which may contain spaces and does not need to be unique. Maximum length 100 characters.
Time zone: The default is inherited from the parent folder. Use the drop-down to change the country/time zone for this location. This field is used in the Details page to select the time zone view. Contact us if you do not find the country or time zone you need.
Site availability: SLA target %. An optional field, used in Reporting to compare actual site availability with this SLA. Enter a number between 0 and 100 with up to 3 decimal places, such as 99.999
: Store details

From a location you can now create a watch.

Edit a location

Edit the selected location using the cog to the left of the location icon.

The following dialog appears with the fields explained below:

1. Main tab

Location name: Edit the location name if needed, which may contain spaces and does not need to be unique. Maximum length 100 characters.

Time zone: Select from the drop-down list. This field is used in the Details page to select the time zone view.
Site availability: SLA target %. An optional field, used in Reporting to compare actual site availability with this SLA. Enter a number between 0 and 100 with up to 3 decimal places, such as 99.999
If SLA Now is disabled on the Features tab of a parent folder, then this field will not be available to edit.
Alerting Thresholds: Set thresholds for Hosts, WiFi, Bearers, Classes and Broadband. See the Alerting Thresholds page for further details
: Delete any watches, pending watches and users before a location can be deleted
: Store details

SD-WAN locations

Autodiscovered name is auto-generated on creation of an SD-WAN controller. Autodiscovered name cannot be changed in Highlight.
Location name initially matches the autodiscovered name but can be changed. The location name displays everywhere in Highlight instead of the autodiscovered name if it has been changed. Use to revert the location name to the autodiscovered name.

2. Business Hours tab

Highlight uses business hours when displaying traffic trend graphics, for filtering report results, and when generating alerts.

See the Business Hours page for further details on the settings involved.