SD-WAN controllers are visible at the folder level

Folder

Create new

use to create a new controller in the current folder

Search

search on name, autodiscovered name, description and reference (watches only). The search icon turns bright blue to indicate a filter is applied. clears the search. A search can return a watch without showing its parent device or controller. Search results are not indented.

Disabled only   

unchecked by default and shows items where the parent controller is disabled either in Highlight or on the SD-WAN network

   Show in subfolders:   

two options available and settings will be remembered when you next log in

Controllers    checked by default and shows controllers that are defined in folders below the current one with a path to the subfolder

Devices & watches    checked by default and shows devices and watches that are defined in locations below the current folder. This option is only available if Controllers is also checked.

Load more

for large estates, initially 200 items are shown. Click this button to show an additional 200 items. If the button is no longer visible, there are no more items to show. We recommend using Search to reduce the number of items shown.

At a folder level, if there are existing SD-WAN items, the table shows:

click on an item to edit or delete it

an icon to identify each item type: controllers, devices and watches

Name

the name of the controller or the autodiscovered name of the device or watch, with each item indented below their parent; the table is sorted by name

Description

the optional description of the item which may show additional information; Note: it's not possible to sort on description as it disrupts the hierachy of how items display

Path

the path to the item's folder or location, hover to view the full path (if needed). One of the following icons is shown:

the item is defined in the folder currently selected in the tree

the item is defined above the folder currently selected in the tree

the item is defined below the folder currently selected in the tree

Status

for items which are "Enabled"

for watches which are "not collecting data" or "not showing data" - hover to view message, name is shown in amber text instead of black

for items which have been disabled; the name is shown in red text instead of black

for devices and watches where the parent controller has been disabled. The name is shown in red text instead of black. On hover, this shows "Status inherited from device/controller".

for devices which have been deleted on the SD-WAN network. The row is faded red. On hover, this shows "Device cannot be found".

for watches where the parent device has been deleted on the SD-WAN network. The row is faded red. On hover, this shows "Parent device cannot be found".

If a device has been deleted on the SD-WAN network, it shows with a warning triangle and the row is faded red. Any associated watches are also shown in faded red.

If the user exists in a folder below the controller's folder, then the controller details are not shown and the row is faded

Location

Only SD-WAN devices and SD-WAN watches are visible in locations

Create new

Use to create a new controller in the current folder

Only users with the Edit watches permission can save changes to controllers. Other admin users can see the edit panel but not change any details.

Applicable to all controller types

Status

Enabled or Disabled (red toggle), disabling a controller disables all associated devices and watches meaning Highlight stops collecting data

Name

this is required and can contain a maximum of 100 characters

Description

this is optional and can contain a maximum of 100 characters

Type

options available below this field change for each supported vendor. Note: Type is set on creation and cannot be changed later.

Auto create

Locations
checked by default and, on save, automatically creates Highlight locations in the current folder based on location information in the controller, assigns each location an autodiscovered name and places discovered devices and watches in the correct location.

• Meraki locations use the network name and update if changed
• Viptela locations use the site ID and cannot be changed after creation

Locations
if unchecked, then on save, all discovered devices and watches are placed in a single default location in the current folder. This location has the autodiscovered name Devices - Controller name.

Type: Cisco Meraki

API Key

this is required and can contain a maximum of 100 characters. The API key can be edited after creation.

Test

is available once an API key is entered and confirms the API is valid or shows if not; contact your Meraki administrator to obtain your API key details and for any testing issues.

Organisation

this is required, use the Please select drop-down to retrieve a list of all available organisations. Select one and Highlight will discover devices and watches in that organisation only. Organisations are not shown in the list if their networks are inaccessible.
Note: the drop-down is shown in Create only. To select an alternative organisation once a controller has been saved, then delete the controller and recreate it with the required organisation.

Discovered

X devices on Y networks. The number of devices/networks will auto-populate once an organisation is selected.

Dashboard

Display link
This is unchecked by default. If checked then a link icon is shown to the right of the Meraki logo at the top of the details page for any watches associated with this controller. When clicked, the Meraki dashboard opens in a new tab. If not already logged in, users will need to enter their details.

Note: SNMP must be configured on each device in a network in order for Highlight to autodiscover the device and its associated watches.

Type: Cisco Viptela

Hostname

this is required, can contain a maximum of 200 characters and either an IP address or DNS name

User Name

this is required and can contain a maximum of 50 characters

Password

this is required and can contain a maximum of 50 characters

Applicable to all controller types

Save

save any changes made

Delete

only available on edit, use to remove the controller from Highlight along with any previously autodiscovered locations, devices and watches

Discovery of watches, devices and locations can take up to 30 minutes to appear in Highlight. Any changes on the SD-WAN network, for example adding new locations/devices/watches, will also take up to 30 minutes to be synchronised to Highlight.

Changes made in SD-WAN dialogs are recorded in the Highlight Audit log.

Devices are autodiscovered when a controller is saved and cannot be created any other way.

Status

this is read-only and shows Enabled or Disabled; the status of a device is set on the SD-WAN network, not within Highlight

Name

this is read-only and shows the autodiscovered name

Description

this is optional and can contain a maximum of 100 characters

Type

this is read-only and shows the type

Discovered

this is read-only and shows the date of autodiscovery of the device

Poller

this is read-only and shows the poller which collects data from this device and its watches

Controller

this is read-only and shows the controller for this device - click to open the controller. If you do not have permission to view the controller you see the text: You do not have access to this controller

Save

use to save any changes. Note: only description can be changed

Delete

use to remove the device from Highlight along with any previously autodiscovered watches and the parent location (if it was autodiscovered, and is now empty).
Any that still exist on the SD-WAN controller will be rediscovered.

  This device no longer exists    This message is shown if a device has been deleted on the SD-WAN network. The device can be manually deleted in Highlight if needed.

Main tab

Use this panel to edit a watch. SD-WAN watches are autodiscovered when a controller is saved and cannot be created any other way.

Name

this is read-only and shows the autodiscovered name

Created

this is read-only and shows the date of autodiscovery of the watch

Description

this is optional and can contain a maximum of 100 characters

Enable

by default, all four options are checked

Collect data

uncheck to turn off polling, which keeps the watch in the system and can appear in Highlight statistical reports, but stops data being collected from the device so no alerts will be raised; used for displaying history of an old watch, for example

Show data

uncheck to turn off display of the watch in the UI and in any Highlight statistical reports, although data can still be collected. If this is unchecked then the watch will not appear in the tree search, only the admin search. Used for discovered but unused VLANs for example

Send alerts

uncheck to turn off alerting for the bearer watch and any discovered elements plus performance tests. Data will continue to affect heat tiles (when thresholds are crossed) but no alerts will be generated. Used for testing and demonstration watches, for example

Generate statistical reports

uncheck to turn off gathering of statistics for Network Reporting although data will still be collected. Note: this option may not be available for all users

Device name

the name of the parent device. Clicking this opens the edit panel for it

Poll Frequency

this is read-only, shows the polling interval for this watch in minutes, and seconds if applicable, and is useful to determine the time from when an issue starts until alerts are sent and watches/tiles change colour. Refer to the sensitivity page for more details.

Interface

this is read-only and shows the selected interface Highlight is monitoring on the watch

Down/Upstream

bandwidth values are required with 8 kbps as a minimum. Initially autodiscovered speeds of the monitored interface are shown with a pale blue background and can be changed if needed. The background changes to white if any field is changed. Use to revert both Downstream and Upstream to autodiscovered values.

Sensitivity

optional and if setup, you can choose a different alerting sensitivity for each parent watch and discovered subwatches. Read more about alerting sensitivity.

SLA target %

shown for bearers only. An optional percentage field, used in Reporting to compare actual availability with this SLA. Enter a number between 0 and 100 with up to 3 decimal places, such as 99.999. If SLA Now is disabled on the Features tab of a parent folder, then this field will not be available to edit.

Product Type

optional text field which can contain a maximum of 20 characters and enables service providers to display the service name for a watch rather than the Highlight default of SD-WAN. The Product Type displays on strip charts.

Reference

optional and can contain a maximum of 50 characters. May be useful for customer specific information.

  Parent device no longer exists    This message is shown if a device has been deleted on the SD-WAN network. The device can be manually deleted if needed and that deletes associated watches.

Save One save stores details for all tabs

The Containers tab enables you to include this watch in one or more containers. Logos will be shown if a logo has been added to the container.

Available containers - left panel

Filter...

Enter text to select containers whose name or description contain that string (case is ignored)

Click to add this watch to the container

Indicates this watch is already included in the container, click to remove it

Included in these containers - right panel

See a list of all containers in which this watch is included. Use to remove this watch from the container.

You will not see a container listed on this tab if:

the container is above your user folder/location in the tree
the container is set to Visibility: Internal and you are a user in a customer folder
the container is enabled for maintenance and you do not have the Manage maintenance permission

Save One save stores details for all tabs

Refer to the moving an SD-WAN device section on the Admin moving page.

This confirmation message shows for any SD-WAN panel if you click on another location or folder in the tree without first saving changes. Closing the dialog is the same as Keep editing